Program Summary

Select:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program
Program Summary

On August 26, 2014 HP announced a worldwide voluntary recall and replacement program in cooperation with various government regulatory agencies, for affected AC power cords distributed worldwide with HP and Compaq notebook and mini notebook computers (including mobile thin clients and mobile workstations), as well as with AC adapters provided with accessories such as docking stations, sold from September 2010 through June 2012.

HP customers affected by this program will be eligible to receive a replacement AC power cord for each verified, recalled AC power cord at no cost.

HP believes that certain power cords shipped with notebook PC products and AC adapter accessories may pose a risk of a fire and burn hazard to customers. We are taking this action as part of our commitment to provide the highest quality of service to our notebook customers.

Note: Not all HP and Compaq notebook and mini notebook PCs were sold with an affected power cord. Please validate the power cord shipped with your notebook PC or purchased with an accessory, or as a spare.

Getting Started

Let's get started: Unplug your power cord from the wall outlet.

Select the country/territory where you want the replacement AC power cord to be shipped, if the power cord is found to be eligible for replacement:

* Required Field

* Please Select Country or Territory

Please enter your e-mail address so that we can communicate any updates regarding this recall program:

* Email Address

Potentially affected power cords can be identified by a molded mark on the adapter end of the power cord. The molded mark will be “LS-15”. Not all power cords with the “LS-15” molded mark are affected.

Click to SEE PHOTO

* Does the molded mark include LS-15? YES NO

Validate Your AC Power Cord

OK, let's check your power cord by following the steps below:

IDENTIFY AND PROVIDE THE DATE CODE FOR THE AC POWER CORD

How do I find the date code?

* Do you have one of the pictured labels as shown above? YES NO

* Can you read the numbers on the label? YES NO

* Enter Part Number: -

* Re-Enter to Confirm Part Number: -

* Enter Date Code(4 digits):

ADAPTER CT CHECK
* Do you have the AC adapter that your power cord plugs into? YES NO

OK, let's check the CT label on your power adapter:

* Enter the Power Adapter CT Number:

* Re-Enter the Power Adapter CT Number:

Locate your notebook product name and serial number. This information can be obtained by holding down the [fn] key and hitting the [esc] key. The information on your screen will display this information.

Click here for an example

If [fn] + [esc] does not show you your system information, please check the product label on the bottom of your unit. This label may be in the battery compartment.

Click here for an example

Please enter the following:

* Notebook Product Name:

* Notebook Serial Number:

* Retype the characters from the picture:

HP Notebook PC AC Power Cord Safety Recall and Replacement Program